Effective Date: 23rd May 2026
At Gharbaaz, customer satisfaction is our priority. This Return, Refund & Replacement Policy explains the conditions under which customers may request returns, replacements, or refunds for products purchased through our website.
1. Business InformationBusiness Name: Priti Enterprise
Brand Name: Gharbaaz
Registered Address:
1st Floor, FP No-55, Sub PL-A,
Antriksh Heights, Building-A, 1/B,
Ved Road, TPS-52,
Surat, Gujarat – 395004, India
Customer Support & Complaints
Email: complain@gharbaaz.in
Legal & Compliance
Email: legal@gharbaaz.in
Phone: +91 7567277180
Website: https://gharbaaz.in
2. Return EligibilityCustomers may request a return within 7 days of delivery if:
The product is damaged upon delivery.
The product received is incorrect.
The product is defective or non-functional.
The product received differs substantially from the description.
To qualify for a return:
The item must be unused.
The item must be in its original condition.
Original packaging, tags, manuals, accessories, and invoices must be included.
Proof of purchase must be provided.
The following products may not be eligible for return:
Products damaged due to customer misuse.
Products showing signs of use.
Products without original packaging.
Customized or personalized products.
Clearance, promotional, or final-sale items.
Hygiene-sensitive items once opened.
Products marked as "Non-Returnable" on the product page.
To initiate a return:
Email complain@gharbaaz.in
Provide:
Order Number
Product Name
Reason for Return
Photos/Videos showing the issue
Our team will review the request within 48 business hours.
Approval of a return request is subject to verification.
5. Replacement PolicyCustomers may request a replacement instead of a refund if:
The product is damaged during transit.
The wrong product was delivered.
The product has a manufacturing defect.
Replacement requests must be submitted within 7 days of delivery.
Replacement is subject to product availability.
If the same product is unavailable, Gharbaaz may offer:
Alternative product
Store credit
Refund
Where available, Gharbaaz may arrange reverse pickup through its courier partners.
If reverse pickup is unavailable:
Customers may be required to self-ship the product.
Reasonable shipping charges may be reimbursed upon approval.
Refunds may be approved in the following cases:
Returned product passes quality inspection.
Order cancelled before dispatch.
Product unavailable after payment.
Verified lost shipment.
Approved return request.
Refund approval remains at the sole discretion of Gharbaaz after verification.
8. Refund MethodRefunds will generally be issued to the original payment source used during purchase.
Examples:
UPI → UPI Account
Debit Card → Debit Card Account
Credit Card → Credit Card Account
Net Banking → Bank Account
Wallet → Wallet Account
For Cash on Delivery (COD) orders:
Refunds may be processed via bank transfer, UPI, or another approved method.
Estimated refund timelines:
Payment MethodRefund TimelineUPI3–7 Business DaysDebit Card5–10 Business DaysCredit Card5–10 Business DaysNet Banking5–10 Business DaysWallets3–7 Business DaysCOD Orders5–10 Business DaysActual timelines may vary depending on banks and payment providers.
10. Damaged or Incorrect ProductsIf you receive:
A damaged product
A defective product
An incorrect item
Please report the issue within 48 hours of delivery by emailing complain@gharbaaz.in with photographs and an unboxing video (if available).
Failure to report within the specified timeframe may affect claim eligibility.
11. Order Cancellation RefundsBefore DispatchOrders cancelled before shipment are generally eligible for a full refund.
After DispatchOnce shipped, cancellation may not be possible. Customers may follow the return process after delivery if eligible.
12. Inspection and ApprovalReturned products undergo inspection.
Refunds or replacements will be processed only after:
Product verification
Quality inspection
Approval by the returns team
Products that fail inspection may be returned to the customer.
13. Fraud PreventionGharbaaz reserves the right to reject claims involving:
False damage reports
Product swapping
Missing items not supported by evidence
Repeated abusive return behavior
Fraudulent activities
Legal action may be initiated where necessary.
14. Shipping ChargesOriginal shipping charges may not be refundable unless:
The return is due to our error.
The wrong product was delivered.
The product arrived damaged.
Refunds, returns, or replacements may be delayed due to events beyond our reasonable control, including:
Natural disasters
Government restrictions
Pandemic-related disruptions
Courier delays
Gharbaaz reserves the right to modify this Return, Refund & Replacement Policy at any time.
Updated versions will be posted on the website and become effective immediately upon publication.
17. Contact InformationFor returns, refunds, replacements, or complaints:
Gharbaaz
Owned & Operated by Priti Enterprise
Customer Support & Complaints
Email: complain@gharbaaz.in
Legal & Compliance
Email: legal@gharbaaz.in
Phone: +91 7567277180
Website: https://gharbaaz.in
Support Hours
Monday to Friday
9:00 AM – 6:00 PM IST
Registered Address
1st Floor, FP No-55, Sub PL-A,
Antriksh Heights, Building-A, 1/B,
Ved Road, TPS-52,
Surat, Gujarat – 395004, India
By purchasing from Gharbaaz, you agree to this Return, Refund & Replacement Policy.
